Tag Archives: humanoid robots

A potpourri of robot/AI stories: killers , kindergarten teachers, a Balenciaga-inspired AI fashion designer, a conversational android, and more

Following on my August 29, 2018 post (Sexbots, sexbot ethics, families, and marriage), I’m following up with a more general piece.

Robots, AI (artificial intelligence), and androids (humanoid robots), the terms can be confusing since there’s a tendency to use them interchangeably. Confession: I do it too, but, not this time. That said, I have multiple news bits.

Killer ‘bots and ethics

The U.S. military is already testing a Modular Advanced Armed Robotic System. Credit: Lance Cpl. Julien Rodarte, U.S. Marine Corps

That is a robot.

For the purposes of this posting, a robot is a piece of hardware which may or may not include an AI system and does not mimic a human or other biological organism such that you might, under circumstances, mistake the robot for a biological organism.

As for what precipitated this feature (in part), it seems there’s been a United Nations meeting in Geneva, Switzerland held from August 27 – 31, 2018 about war and the use of autonomous robots, i.e., robots equipped with AI systems and designed for independent action. BTW, it’s the not first meeting the UN has held on this topic.

Bonnie Docherty, lecturer on law and associate director of armed conflict and civilian protection, international human rights clinic, Harvard Law School, has written an August 21, 2018 essay on The Conversation (also on phys.org) describing the history and the current rules around the conduct of war, as well as, outlining the issues with the military use of autonomous robots (Note: Links have been removed),

When drafting a treaty on the laws of war at the end of the 19th century, diplomats could not foresee the future of weapons development. But they did adopt a legal and moral standard for judging new technology not covered by existing treaty language.

This standard, known as the Martens Clause, has survived generations of international humanitarian law and gained renewed relevance in a world where autonomous weapons are on the brink of making their own determinations about whom to shoot and when. The Martens Clause calls on countries not to use weapons that depart “from the principles of humanity and from the dictates of public conscience.”

I was the lead author of a new report by Human Rights Watch and the Harvard Law School International Human Rights Clinic that explains why fully autonomous weapons would run counter to the principles of humanity and the dictates of public conscience. We found that to comply with the Martens Clause, countries should adopt a treaty banning the development, production and use of these weapons.

Representatives of more than 70 nations will gather from August 27 to 31 [2018] at the United Nations in Geneva to debate how to address the problems with what they call lethal autonomous weapon systems. These countries, which are parties to the Convention on Conventional Weapons, have discussed the issue for five years. My co-authors and I believe it is time they took action and agreed to start negotiating a ban next year.

Docherty elaborates on her points (Note: A link has been removed),

The Martens Clause provides a baseline of protection for civilians and soldiers in the absence of specific treaty law. The clause also sets out a standard for evaluating new situations and technologies that were not previously envisioned.

Fully autonomous weapons, sometimes called “killer robots,” would select and engage targets without meaningful human control. They would be a dangerous step beyond current armed drones because there would be no human in the loop to determine when to fire and at what target. Although fully autonomous weapons do not yet exist, China, Israel, Russia, South Korea, the United Kingdom and the United States are all working to develop them. They argue that the technology would process information faster and keep soldiers off the battlefield.

The possibility that fully autonomous weapons could soon become a reality makes it imperative for those and other countries to apply the Martens Clause and assess whether the technology would offend basic humanity and the public conscience. Our analysis finds that fully autonomous weapons would fail the test on both counts.

I encourage you to read the essay in its entirety and for anyone who thinks the discussion about ethics and killer ‘bots is new or limited to military use, there’s my July 25, 2016 posting about police use of a robot in Dallas, Texas. (I imagine the discussion predates 2016 but that’s the earliest instance I have here.)

Teacher bots

Robots come in many forms and this one is on the humanoid end of the spectum,

Children watch a Keeko robot at the Yiswind Institute of Multicultural Education in Beijing, where the intelligent machines are telling stories and challenging kids with logic problems  [donwloaded from https://phys.org/news/2018-08-robot-teachers-invade-chinese-kindergartens.html]

Don’t those ‘eyes’ look almost heart-shaped? No wonder the kids love these robots, if an August  29, 2018 news item on phys.org can be believed,

The Chinese kindergarten children giggled as they worked to solve puzzles assigned by their new teaching assistant: a roundish, short educator with a screen for a face.

Just under 60 centimetres (two feet) high, the autonomous robot named Keeko has been a hit in several kindergartens, telling stories and challenging children with logic problems.

Round and white with a tubby body, the armless robot zips around on tiny wheels, its inbuilt cameras doubling up both as navigational sensors and a front-facing camera allowing users to record video journals.

In China, robots are being developed to deliver groceries, provide companionship to the elderly, dispense legal advice and now, as Keeko’s creators hope, join the ranks of educators.

At the Yiswind Institute of Multicultural Education on the outskirts of Beijing, the children have been tasked to help a prince find his way through a desert—by putting together square mats that represent a path taken by the robot—part storytelling and part problem-solving.

Each time they get an answer right, the device reacts with delight, its face flashing heart-shaped eyes.

“Education today is no longer a one-way street, where the teacher teaches and students just learn,” said Candy Xiong, a teacher trained in early childhood education who now works with Keeko Robot Xiamen Technology as a trainer.

“When children see Keeko with its round head and body, it looks adorable and children love it. So when they see Keeko, they almost instantly take to it,” she added.

Keeko robots have entered more than 600 kindergartens across the country with its makers hoping to expand into Greater China and Southeast Asia.

Beijing has invested money and manpower in developing artificial intelligence as part of its “Made in China 2025” plan, with a Chinese firm last year unveiling the country’s first human-like robot that can hold simple conversations and make facial expressions.

According to the International Federation of Robots, China has the world’s top industrial robot stock, with some 340,000 units in factories across the country engaged in manufacturing and the automotive industry.

Moving on from hardware/software to a software only story.

AI fashion designer better than Balenciaga?

Despite the title for Katharine Schwab’s August 22, 2018 article for Fast Company, I don’t think this AI designer is better than Balenciaga but from the pictures I’ve seen the designs are as good and it does present some intriguing possibilities courtesy of its neural network (Note: Links have been removed),

The AI, created by researcher Robbie Barat, has created an entire collection based on Balenciaga’s previous styles. There’s a fabulous pink and red gradient jumpsuit that wraps all the way around the model’s feet–like a onesie for fashionistas–paired with a dark slouchy coat. There’s a textural color-blocked dress, paired with aqua-green tights. And for menswear, there’s a multi-colored, shimmery button-up with skinny jeans and mismatched shoes. None of these looks would be out of place on the runway.

To create the styles, Barat collected images of Balenciaga’s designs via the designer’s lookbooks, ad campaigns, runway shows, and online catalog over the last two months, and then used them to train the pix2pix neural net. While some of the images closely resemble humans wearing fashionable clothes, many others are a bit off–some models are missing distinct limbs, and don’t get me started on how creepy [emphasis mine] their faces are. Even if the outfits aren’t quite ready to be fabricated, Barat thinks that designers could potentially use a tool like this to find inspiration. Because it’s not constrained by human taste, style, and history, the AI comes up with designs that may never occur to a person. “I love how the network doesn’t really understand or care about symmetry,” Barat writes on Twitter.

You can see the ‘creepy’ faces and some of the designs here,

Image: Robbie Barat

In contrast to the previous two stories, this all about algorithms, no machinery with independent movement (robot hardware) needed.

Conversational android: Erica

Hiroshi Ishiguro and his lifelike (definitely humanoid) robots have featured here many, many times before. The most recent posting is a March 27, 2017 posting about his and his android’s participation at the 2017 SXSW festival.

His latest work is featured in an August 21, 2018 news news item on ScienceDaily,

We’ve all tried talking with devices, and in some cases they talk back. But, it’s a far cry from having a conversation with a real person.

Now a research team from Kyoto University, Osaka University, and the Advanced Telecommunications Research Institute, or ATR, have significantly upgraded the interaction system for conversational android ERICA, giving her even greater dialog skills.

ERICA is an android created by Hiroshi Ishiguro of Osaka University and ATR, specifically designed for natural conversation through incorporation of human-like facial expressions and gestures. The research team demonstrated the updates during a symposium at the National Museum of Emerging Science in Tokyo.

Here’s the latest conversational android, Erica

Caption: The experimental set up when the subject (left) talks with ERICA (right) Credit: Kyoto University / Kawahara lab

An August 20, 2018 Kyoto University press release on EurekAlert, which originated the news item, offers more details,

When we talk to one another, it’s never a simple back and forward progression of information,” states Tatsuya Kawahara of Kyoto University’s Graduate School of Informatics, and an expert in speech and audio processing.

“Listening is active. We express agreement by nodding or saying ‘uh-huh’ to maintain the momentum of conversation. This is called ‘backchanneling’, and is something we wanted to implement with ERICA.”

The team also focused on developing a system for ‘attentive listening’. This is when a listener asks elaborating questions, or repeats the last word of the speaker’s sentence, allowing for more engaging dialogue.

Deploying a series of distance sensors, facial recognition cameras, and microphone arrays, the team began collecting data on parameters necessary for a fluid dialog between ERICA and a human subject.

“We looked at three qualities when studying backchanneling,” continues Kawahara. “These were: timing — when a response happens; lexical form — what is being said; and prosody, or how the response happens.”

Responses were generated through machine learning using a counseling dialogue corpus, resulting in dramatically improved dialog engagement. Testing in five-minute sessions with a human subject, ERICA demonstrated significantly more dynamic speaking skill, including the use of backchanneling, partial repeats, and statement assessments.

“Making a human-like conversational robot is a major challenge,” states Kawahara. “This project reveals how much complexity there is in listening, which we might consider mundane. We are getting closer to a day where a robot can pass a Total Turing Test.”

Erica seems to have been first introduced publicly in Spring 2017, from an April 2017 Erica: Man Made webpage on The Guardian website,

Erica is 23. She has a beautiful, neutral face and speaks with a synthesised voice. She has a degree of autonomy – but can’t move her hands yet. Hiroshi Ishiguro is her ‘father’ and the bad boy of Japanese robotics. Together they will redefine what it means to be human and reveal that the future is closer than we might think.

Hiroshi Ishiguro and his colleague Dylan Glas are interested in what makes a human. Erica is their latest creation – a semi-autonomous android, the product of the most funded scientific project in Japan. But these men regard themselves as artists more than scientists, and the Erica project – the result of a collaboration between Osaka and Kyoto universities and the Advanced Telecommunications Research Institute International – is a philosophical one as much as technological one.

Erica is interviewed about her hope and dreams – to be able to leave her room and to be able to move her arms and legs. She likes to chat with visitors and has one of the most advanced speech synthesis systems yet developed. Can she be regarded as being alive or as a comparable being to ourselves? Will she help us to understand ourselves and our interactions as humans better?

Erica and her creators are interviewed in the science fiction atmosphere of Ishiguro’s laboratory, and this film asks how we might form close relationships with robots in the future. Ishiguro thinks that for Japanese people especially, everything has a soul, whether human or not. If we don’t understand how human hearts, minds and personalities work, can we truly claim that humans have authenticity that machines don’t?

Ishiguro and Glas want to release Erica and her fellow robots into human society. Soon, Erica may be an essential part of our everyday life, as one of the new children of humanity.

Key credits

  • Director/Editor: Ilinca Calugareanu
  • Producer: Mara Adina
  • Executive producers for the Guardian: Charlie Phillips and Laurence Topham
  • This video is produced in collaboration with the Sundance Institute Short Documentary Fund supported by the John D and Catherine T MacArthur Foundation

You can also view the 14 min. film here.

Artworks generated by an AI system are to be sold at Christie’s auction house

KC Ifeanyi’s August 22, 2018 article for Fast Company may send a chill down some artists’ spines,

For the first time in its 252-year history, Christie’s will auction artwork generated by artificial intelligence.

Created by the French art collective Obvious, “Portrait of Edmond de Belamy” is part of a series of paintings of the fictional Belamy family that was created using a two-part algorithm. …

The portrait is estimated to sell anywhere between $7,000-$10,000, and Obvious says the proceeds will go toward furthering its algorithm.

… Famed collector Nicolas Laugero-Lasserre bought one of Obvious’s Belamy works in February, which could’ve been written off as a novel purchase where the story behind it is worth more than the piece itself. However, with validation from a storied auction house like Christie’s, AI art could shake the contemporary art scene.

“Edmond de Belamy” goes up for auction from October 23-25 [2018].

Jobs safe from automation? Are there any?

Michael Grothaus expresses more optimism about future job markets than I’m feeling in an August 30, 2018 article for Fast Company,

A 2017 McKinsey Global Institute study of 800 occupations across 46 countries found that by 2030, 800 million people will lose their jobs to automation. That’s one-fifth of the global workforce. A further one-third of the global workforce will need to retrain if they want to keep their current jobs as well. And looking at the effects of automation on American jobs alone, researchers from Oxford University found that “47 percent of U.S. workers have a high probability of seeing their jobs automated over the next 20 years.”

The good news is that while the above stats are rightly cause for concern, they also reveal that 53% of American jobs and four-fifths of global jobs are unlikely to be affected by advances in artificial intelligence and robotics. But just what are those fields? I spoke to three experts in artificial intelligence, robotics, and human productivity to get their automation-proof career advice.

Creatives

“Although I believe every single job can, and will, benefit from a level of AI or robotic influence, there are some roles that, in my view, will never be replaced by technology,” says Tom Pickersgill, …

Maintenance foreman

When running a production line, problems and bottlenecks are inevitable–and usually that’s a bad thing. But in this case, those unavoidable issues will save human jobs because their solutions will require human ingenuity, says Mark Williams, head of product at People First, …

Hairdressers

Mat Hunter, director of the Central Research Laboratory, a tech-focused co-working space and accelerator for tech startups, have seen startups trying to create all kinds of new technologies, which has given him insight into just what machines can and can’t pull off. It’s lead him to believe that jobs like the humble hairdresser are safer from automation than those of, says, accountancy.

Therapists and social workers

Another automation-proof career is likely to be one involved in helping people heal the mind, says Pickersgill. “People visit therapists because there is a need for emotional support and guidance. This can only be provided through real human interaction–by someone who can empathize and understand, and who can offer advice based on shared experiences, rather than just data-driven logic.”

Teachers

Teachers are so often the unsung heroes of our society. They are overworked and underpaid–yet charged with one of the most important tasks anyone can have: nurturing the growth of young people. The good news for teachers is that their jobs won’t be going anywhere.

Healthcare workers

Doctors and nurses will also likely never see their jobs taken by automation, says Williams. While automation will no doubt better enhance the treatments provided by doctors and nurses the fact of the matter is that robots aren’t going to outdo healthcare workers’ ability to connect with patients and make them feel understood the way a human can.

Caretakers

While humans might be fine with robots flipping their burgers and artificial intelligence managing their finances, being comfortable with a robot nannying your children or looking after your elderly mother is a much bigger ask. And that’s to say nothing of the fact that even today’s most advanced robots don’t have the physical dexterity to perform the movements and actions carers do every day.

Grothaus does offer a proviso in his conclusion: certain types of jobs are relatively safe until developers learn to replicate qualities such as empathy in robots/AI.

It’s very confusing

There’s so much news about robots, artificial intelligence, androids, and cyborgs that it’s hard to keep up with it let alone attempt to get a feeling for where all this might be headed. When you add the fact that the term robots/artificial inteligence are often used interchangeably and that the distinction between robots/androids/cyborgs is not always clear any attempts to peer into the future become even more challenging.

At this point I content myself with tracking the situation and finding definitions so I can better understand what I’m tracking. Carmen Wong’s August 23, 2018 posting on the Signals blog published by Canada’s Centre for Commercialization of Regenerative Medicine (CCRM) offers some useful definitions in the context of an article about the use of artificial intelligence in the life sciences, particularly in Canada (Note: Links have been removed),

Artificial intelligence (AI). Machine learning. To most people, these are just buzzwords and synonymous. Whether or not we fully understand what both are, they are slowly integrating into our everyday lives. Virtual assistants such as Siri? AI is at work. The personalized ads you see when you are browsing on the web or movie recommendations provided on Netflix? Thank AI for that too.

AI is defined as machines having intelligence that imitates human behaviour such as learning, planning and problem solving. A process used to achieve AI is called machine learning, where a computer uses lots of data to “train” or “teach” itself, without human intervention, to accomplish a pre-determined task. Essentially, the computer keeps on modifying its algorithm based on the information provided to get to the desired goal.

Another term you may have heard of is deep learning. Deep learning is a particular type of machine learning where algorithms are set up like the structure and function of human brains. It is similar to a network of brain cells interconnecting with each other.

Toronto has seen its fair share of media-worthy AI activity. The Government of Canada, Government of Ontario, industry and multiple universities came together in March 2018 to launch the Vector Institute, with the goal of using AI to promote economic growth and improve the lives of Canadians. In May, Samsung opened its AI Centre in the MaRS Discovery District, joining a network of Samsung centres located in California, United Kingdom and Russia.

There has been a boom in AI companies over the past few years, which span a variety of industries. This year’s ranking of the top 100 most promising private AI companies covers 25 fields with cybersecurity, enterprise and robotics being the hot focus areas.

Wong goes on to explore AI deployment in the life sciences and concludes that human scientists and doctors will still be needed although she does note this in closing (Note: A link has been removed),

More importantly, empathy and support from a fellow human being could never be fully replaced by a machine (could it?), but maybe this will change in the future. We will just have to wait and see.

Artificial empathy is the term used in Lisa Morgan’s April 25, 2018 article for Information Week which unfortunately does not include any links to actual projects or researchers working on artificial empathy. Instead, the article is focused on how business interests and marketers would like to see it employed. FWIW, I have found a few references: (1) Artificial empathy Wikipedia essay (look for the references at the end of the essay for more) and (2) this open access article: Towards Artificial Empathy; How Can Artificial Empathy Follow the Developmental Pathway of Natural Empathy? by Minoru Asada.

Please let me know in the comments if you should have an insights on the matter in the comments section of this blog.

Robots in Vancouver and in Canada (two of two)

This is the second of a two-part posting about robots in Vancouver and Canada. The first part included a definition, a brief mention a robot ethics quandary, and sexbots. This part is all about the future. (Part one is here.)

Canadian Robotics Strategy

Meetings were held Sept. 28 – 29, 2017 in, surprisingly, Vancouver. (For those who don’t know, this is surprising because most of the robotics and AI research seems to be concentrated in eastern Canada. if you don’t believe me take a look at the speaker list for Day 2 or the ‘Canadian Stakeholder’ meeting day.) From the NSERC (Natural Sciences and Engineering Research Council) events page of the Canadian Robotics Network,

Join us as we gather robotics stakeholders from across the country to initiate the development of a national robotics strategy for Canada. Sponsored by the Natural Sciences and Engineering Research Council of Canada (NSERC), this two-day event coincides with the 2017 IEEE/RSJ International Conference on Intelligent Robots and Systems (IROS 2017) in order to leverage the experience of international experts as we explore Canada’s need for a national robotics strategy.

Where
Vancouver, BC, Canada

When
Thursday September 28 & Friday September 29, 2017 — Save the date!

Download the full agenda and speakers’ list here.

Objectives

The purpose of this two-day event is to gather members of the robotics ecosystem from across Canada to initiate the development of a national robotics strategy that builds on our strengths and capacities in robotics, and is uniquely tailored to address Canada’s economic needs and social values.

This event has been sponsored by the Natural Sciences and Engineering Research Council of Canada (NSERC) and is supported in kind by the 2017 IEEE/RSJ International Conference on Intelligent Robots and Systems (IROS 2017) as an official Workshop of the conference.  The first of two days coincides with IROS 2017 – one of the premiere robotics conferences globally – in order to leverage the experience of international robotics experts as we explore Canada’s need for a national robotics strategy here at home.

Who should attend

Representatives from industry, research, government, startups, investment, education, policy, law, and ethics who are passionate about building a robust and world-class ecosystem for robotics in Canada.

Program Overview

Download the full agenda and speakers’ list here.

DAY ONE: IROS Workshop 

“Best practices in designing effective roadmaps for robotics innovation”

Thursday September 28, 2017 | 8:30am – 5:00pm | Vancouver Convention Centre

Morning Program:“Developing robotics innovation policy and establishing key performance indicators that are relevant to your region” Leading international experts share their experience designing robotics strategies and policy frameworks in their regions and explore international best practices. Opening Remarks by Prof. Hong Zhang, IROS 2017 Conference Chair.

Afternoon Program: “Understanding the Canadian robotics ecosystem” Canadian stakeholders from research, industry, investment, ethics and law provide a collective overview of the Canadian robotics ecosystem. Opening Remarks by Ryan Gariepy, CTO of Clearpath Robotics.

Thursday Evening Program: Sponsored by Clearpath Robotics  Workshop participants gather at a nearby restaurant to network and socialize.

Learn more about the IROS Workshop.

DAY TWO: NSERC-Sponsored Canadian Robotics Stakeholder Meeting
“Towards a national robotics strategy for Canada”

Friday September 29, 2017 | 8:30am – 5:00pm | University of British Columbia (UBC)

On the second day of the program, robotics stakeholders from across the country gather at UBC for a full day brainstorming session to identify Canada’s unique strengths and opportunities relative to the global competition, and to align on a strategic vision for robotics in Canada.

Friday Evening Program: Sponsored by NSERC Meeting participants gather at a nearby restaurant for the event’s closing dinner reception.

Learn more about the Canadian Robotics Stakeholder Meeting.

I was glad to see in the agenda that some of the international speakers represented research efforts from outside the usual Europe/US axis.

I have been in touch with one of the organizers (also mentioned in part one with regard to robot ethics), Ajung Moon (her website is here), who says that there will be a white paper available on the Canadian Robotics Network website at some point in the future. I’ll keep looking for it and, in the meantime, I wonder what the 2018 Canadian federal budget will offer robotics.

Robots and popular culture

For anyone living in Canada or the US, Westworld (television series) is probably the most recent and well known ‘robot’ drama to premiere in the last year.As for movies, I think Ex Machina from 2014 probably qualifies in that category. Interestingly, both Westworld and Ex Machina seem quite concerned with sex with Westworld adding significant doses of violence as another  concern.

I am going to focus on another robot story, the 2012 movie, Robot & Frank, which features a care robot and an older man,

Frank (played by Frank Langella), a former jewel thief, teaches a robot the skills necessary to rob some neighbours of their valuables. The ethical issue broached in the film isn’t whether or not the robot should learn the skills and assist Frank in his thieving ways although that’s touched on when Frank keeps pointing out that planning his heist requires he live more healthily. No, the problem arises afterward when the neighbour accuses Frank of the robbery and Frank removes what he believes is all the evidence. He believes he’s going successfully evade arrest until the robot notes that Frank will have to erase its memory in order to remove all of the evidence. The film ends without the robot’s fate being made explicit.

In a way, I find the ethics query (was the robot Frank’s friend or just a machine?) posed in the film more interesting than the one in Vikander’s story, an issue which does have a history. For example, care aides, nurses, and/or servants would have dealt with requests to give an alcoholic patient a drink. Wouldn’t there  already be established guidelines and practices which could be adapted for robots? Or, is this question made anew by something intrinsically different about robots?

To be clear, Vikander’s story is a good introduction and starting point for these kinds of discussions as is Moon’s ethical question. But they are starting points and I hope one day there’ll be a more extended discussion of the questions raised by Moon and noted in Vikander’s article (a two- or three-part series of articles? public discussions?).

How will humans react to robots?

Earlier there was the contention that intimate interactions with robots and sexbots would decrease empathy and the ability of human beings to interact with each other in caring ways. This sounds a bit like the argument about smartphones/cell phones and teenagers who don’t relate well to others in real life because most of their interactions are mediated through a screen, which many seem to prefer. It may be partially true but, arguably,, books too are an antisocial technology as noted in Walter J. Ong’s  influential 1982 book, ‘Orality and Literacy’,  (from the Walter J. Ong Wikipedia entry),

A major concern of Ong’s works is the impact that the shift from orality to literacy has had on culture and education. Writing is a technology like other technologies (fire, the steam engine, etc.) that, when introduced to a “primary oral culture” (which has never known writing) has extremely wide-ranging impacts in all areas of life. These include culture, economics, politics, art, and more. Furthermore, even a small amount of education in writing transforms people’s mentality from the holistic immersion of orality to interiorization and individuation. [emphases mine]

So, robotics and artificial intelligence would not be the first technologies to affect our brains and our social interactions.

There’s another area where human-robot interaction may have unintended personal consequences according to April Glaser’s Sept. 14, 2017 article on Slate.com (Note: Links have been removed),

The customer service industry is teeming with robots. From automated phone trees to touchscreens, software and machines answer customer questions, complete orders, send friendly reminders, and even handle money. For an industry that is, at its core, about human interaction, it’s increasingly being driven to a large extent by nonhuman automation.

But despite the dreams of science-fiction writers, few people enter a customer-service encounter hoping to talk to a robot. And when the robot malfunctions, as they so often do, it’s a human who is left to calm angry customers. It’s understandable that after navigating a string of automated phone menus and being put on hold for 20 minutes, a customer might take her frustration out on a customer service representative. Even if you know it’s not the customer service agent’s fault, there’s really no one else to get mad at. It’s not like a robot cares if you’re angry.

When human beings need help with something, says Madeleine Elish, an anthropologist and researcher at the Data and Society Institute who studies how humans interact with machines, they’re not only looking for the most efficient solution to a problem. They’re often looking for a kind of validation that a robot can’t give. “Usually you don’t just want the answer,” Elish explained. “You want sympathy, understanding, and to be heard”—none of which are things robots are particularly good at delivering. In a 2015 survey of over 1,300 people conducted by researchers at Boston University, over 90 percent of respondents said they start their customer service interaction hoping to speak to a real person, and 83 percent admitted that in their last customer service call they trotted through phone menus only to make their way to a human on the line at the end.

“People can get so angry that they have to go through all those automated messages,” said Brian Gnerer, a call center representative with AT&T in Bloomington, Minnesota. “They’ve been misrouted or been on hold forever or they pressed one, then two, then zero to speak to somebody, and they are not getting where they want.” And when people do finally get a human on the phone, “they just sigh and are like, ‘Thank God, finally there’s somebody I can speak to.’ ”

Even if robots don’t always make customers happy, more and more companies are making the leap to bring in machines to take over jobs that used to specifically necessitate human interaction. McDonald’s and Wendy’s both reportedly plan to add touchscreen self-ordering machines to restaurants this year. Facebook is saturated with thousands of customer service chatbots that can do anything from hail an Uber, retrieve movie times, to order flowers for loved ones. And of course, corporations prefer automated labor. As Andy Puzder, CEO of the fast-food chains Carl’s Jr. and Hardee’s and former Trump pick for labor secretary, bluntly put it in an interview with Business Insider last year, robots are “always polite, they always upsell, they never take a vacation, they never show up late, there’s never a slip-and-fall, or an age, sex, or race discrimination case.”

But those robots are backstopped by human beings. How does interacting with more automated technology affect the way we treat each other? …

“We know that people treat artificial entities like they’re alive, even when they’re aware of their inanimacy,” writes Kate Darling, a researcher at MIT who studies ethical relationships between humans and robots, in a recent paper on anthropomorphism in human-robot interaction. Sure, robots don’t have feelings and don’t feel pain (not yet, anyway). But as more robots rely on interaction that resembles human interaction, like voice assistants, the way we treat those machines will increasingly bleed into the way we treat each other.

It took me a while to realize that what Glaser is talking about are AI systems and not robots as such. (sigh) It’s so easy to conflate the concepts.

AI ethics (Toby Walsh and Suzanne Gildert)

Jack Stilgoe of the Guardian published a brief Oct. 9, 2017 introduction to his more substantive (30 mins.?) podcast interview with Dr. Toby Walsh where they discuss stupid AI amongst other topics (Note: A link has been removed),

Professor Toby Walsh has recently published a book – Android Dreams – giving a researcher’s perspective on the uncertainties and opportunities of artificial intelligence. Here, he explains to Jack Stilgoe that we should worry more about the short-term risks of stupid AI in self-driving cars and smartphones than the speculative risks of super-intelligence.

Professor Walsh discusses the effects that AI could have on our jobs, the shapes of our cities and our understandings of ourselves. As someone developing AI, he questions the hype surrounding the technology. He is scared by some drivers’ real-world experimentation with their not-quite-self-driving Teslas. And he thinks that Siri needs to start owning up to being a computer.

I found this discussion to cast a decidedly different light on the future of robotics and AI. Walsh is much more interested in discussing immediate issues like the problems posed by ‘self-driving’ cars. (Aside: Should we be calling them robot cars?)

One ethical issue Walsh raises is with data regarding accidents. He compares what’s happening with accident data from self-driving (robot) cars to how the aviation industry handles accidents. Hint: accident data involving air planes is shared. Would you like to guess who does not share their data?

Sharing and analyzing data and developing new safety techniques based on that data has made flying a remarkably safe transportation technology.. Walsh argues the same could be done for self-driving cars if companies like Tesla took the attitude that safety is in everyone’s best interests and shared their accident data in a scheme similar to the aviation industry’s.

In an Oct. 12, 2017 article by Matthew Braga for Canadian Broadcasting Corporation (CBC) news online another ethical issue is raised by Suzanne Gildert (a participant in the Canadian Robotics Roadmap/Strategy meetings mentioned earlier here), Note: Links have been removed,

… Suzanne Gildert, the co-founder and chief science officer of Vancouver-based robotics company Kindred. Since 2014, her company has been developing intelligent robots [emphasis mine] that can be taught by humans to perform automated tasks — for example, handling and sorting products in a warehouse.

The idea is that when one of Kindred’s robots encounters a scenario it can’t handle, a human pilot can take control. The human can see, feel and hear the same things the robot does, and the robot can learn from how the human pilot handles the problematic task.

This process, called teleoperation, is one way to fast-track learning by manually showing the robot examples of what its trainers want it to do. But it also poses a potential moral and ethical quandary that will only grow more serious as robots become more intelligent.

“That AI is also learning my values,” Gildert explained during a talk on robot ethics at the Singularity University Canada Summit in Toronto on Wednesday [Oct. 11, 2017]. “Everything — my mannerisms, my behaviours — is all going into the AI.”

At its worst, everything from algorithms used in the U.S. to sentence criminals to image-recognition software has been found to inherit the racist and sexist biases of the data on which it was trained.

But just as bad habits can be learned, good habits can be learned too. The question is, if you’re building a warehouse robot like Kindred is, is it more effective to train those robots’ algorithms to reflect the personalities and behaviours of the humans who will be working alongside it? Or do you try to blend all the data from all the humans who might eventually train Kindred robots around the world into something that reflects the best strengths of all?

I notice Gildert distinguishes her robots as “intelligent robots” and then focuses on AI and issues with bias which have already arisen with regard to algorithms (see my May 24, 2017 posting about bias in machine learning, AI, and .Note: if you’re in Vancouver on Oct. 26, 2017 and interested in algorithms and bias), there’s a talk being given by Dr. Cathy O’Neil, author the Weapons of Math Destruction, on the topic of Gender and Bias in Algorithms. It’s not free but  tickets are here.)

Final comments

There is one more aspect I want to mention. Even as someone who usually deals with nanobots, it’s easy to start discussing robots as if the humanoid ones are the only ones that exist. To recapitulate, there are humanoid robots, utilitarian robots, intelligent robots, AI, nanobots, ‘microscopic bots, and more all of which raise questions about ethics and social impacts.

However, there is one more category I want to add to this list: cyborgs. They live amongst us now. Anyone who’s had a hip or knee replacement or a pacemaker or a deep brain stimulator or other such implanted device qualifies as a cyborg. Increasingly too, prosthetics are being introduced and made part of the body. My April 24, 2017 posting features this story,

This Case Western Reserve University (CRWU) video accompanies a March 28, 2017 CRWU news release, (h/t ScienceDaily March 28, 2017 news item)

Bill Kochevar grabbed a mug of water, drew it to his lips and drank through the straw.

His motions were slow and deliberate, but then Kochevar hadn’t moved his right arm or hand for eight years.

And it took some practice to reach and grasp just by thinking about it.

Kochevar, who was paralyzed below his shoulders in a bicycling accident, is believed to be the first person with quadriplegia in the world to have arm and hand movements restored with the help of two temporarily implanted technologies. [emphasis mine]

A brain-computer interface with recording electrodes under his skull, and a functional electrical stimulation (FES) system* activating his arm and hand, reconnect his brain to paralyzed muscles.

Does a brain-computer interface have an effect on human brain and, if so, what might that be?

In any discussion (assuming there is funding for it) about ethics and social impact, we might want to invite the broadest range of people possible at an ‘earlyish’ stage (although we’re already pretty far down the ‘automation road’) stage or as Jack Stilgoe and Toby Walsh note, technological determinism holds sway.

Once again here are links for the articles and information mentioned in this double posting,

That’s it!

ETA Oct. 16, 2017: Well, I guess that wasn’t quite ‘it’. BBC’s (British Broadcasting Corporation) Magazine published a thoughtful Oct. 15, 2017 piece titled: Can we teach robots ethics?

Petman and lifelike movement

Thanks to the Nov. 7, 2011 posting on the Foresight Institute blog, I’ve found Petman,

Last month we noted the impressive progress achieved by Boston Dynamics’ AlphaDog project to develop a robot “pack animal” for the US military. Apparently there has been equally impressive progress in developing a humanoid robot capable of faithfully mimicking human movements to test protective suits for use by the military, and ultimately, to replace humans in a variety of arduous and dangerous tasks. This month IEEE Spectrum gave us this update: “Stunning Video of PETMAN Humanoid Robot From Boston Dynamics”, by Erico Guizzo.

I have written about Boston Dynamics and its military robots before, most recently about Big Dog in my Feb. 2, 2010 posting [scroll down a paragraph or two]. It’s amazing to see how much smoother the movement has become although I notice that the robot is tethered. From the Oct. 31, 2011 IEEE Spectrum article by Erico Guizzo,

It can walk, squat, kneel, and even do push-ups.

PETMAN is an adult-sized humanoid robot developed by Boston Dynamics, the robotics firm best known for the BigDog quadruped.

Today, the company is unveiling footage of the robot’s latest capabilities. It’s stunning.

The humanoid, which will certainly be compared to the Terminator Series 800 model, can perform various movements and maintain its balance much like a real person.

Boston Dynamics is building PETMAN, short for Protection Ensemble Test Mannequin, for the U.S. Army, which plans to use the robot to test chemical suits and other protective gear used by troops. It has to be capable of moving just like a soldier — walking, running, bending, reaching, army crawling — to test the suit’s durability in a full range of motion.

Marc Raibert, the founder and president of Boston Dynamics, tells me that the biggest challenge was to engineer the robot, which uses a hydraulic actuation system, to have the approximate size of a person. “There was a great deal of mechanical design we had to do to get everything to fit,” he says.

The Guizzo article features a number of images and a video demonstrating Petman’s abilities along with more details about the robot’s full capabilities. I went on YouTube to find this Petman mashup,

The Japanese have featured some robots that look like and dance like people as I noted in my Oct. 18, 2010 posting where I also discussed the ‘uncanny valley’ in relationship to those robots. Keeping on the ‘humanoid’ robot theme, I also posted about Geminoid robots in the context of a Danish philosopher who commissioned, for a philosophy project, a Geminoid that looked like himself and whose facial features are expressive. In that same posting, March 10, 2011, I wrote about some work at the Georgia Institute of Technology (US) where they too are developing robots that move like humans. The March 2011 posting features more information about the ‘uncanny valley’, including a diagram.

I wonder what it will be like to encounter one of these humanoid robots in the flesh as it were.